From Nanchang, Trade and Industry Bureau was informed that the Qingming small holiday period April 2 to April 4, department stores into the Ching Ming Festival complaint hot. It is understood that, Nanchang 12315 command center to answer all kinds of consumer telephone 241, including: consulting, 177 62, the complainant reported two. Commodity complaints in the complaint, 37, 4: 18 general merchandise, computer 8, the electric car, three car, two mobile phones, home appliances 2. Service class complaint 25, of which: residents' service class 15, 10 after-sales service.
Commodity complaints daily class complaints has increased compared to last year, accounting for 50% of the total complaints, mainly in consumers to buy clothing and footwear consumer disputes, consumers to buy shoes or clothing are discounted products, there quality businesses not Return disputes arising more. Computers dealt mainly with businesses induce consumers to buy the recommended products in the sales process, the actual performance of recommended prices were unable to meet the demands of consumers, after consumers find problems caused by consumer disputes the Skate Shoes high, accounting for the complaint total 21% compared to last year greatly increase.
Service class complaint focused on the mobile phones, computers and other electronic products, service disputes, mainly in the product warranty, warranty period merchants human damage as an excuse not to require consumers to pay maintenance, consumers believe that reasonable complaint more, accounting for 40% of the total complaints the service class, a great increase compared to last year.
It's written by GoodLandShoes date 4.8.2012
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